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How to deliver customer service action which exceeds the adverts, and generates positive publicity.
The UnNoticed Entrepreneur ShowAugust 20, 202000:17:49

How to deliver customer service action which exceeds the adverts, and generates positive publicity.

Reputations take years to build and can be destroyed in minutes. Paul Hourihane of RemarkAsiaPacific explains the 6 aspects of a reputation, and also how the CX Academy is training staff on how to deliver action which exceeds the adverts.



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Jim James is the Founder and Managing Director of the EASTWEST Public Relations Group . He recently returned to the UK after 25 years in Asia where he was an entrepreneur. Whilst running EASTWEST PR, he was the Vice-Chairman of the British Chamber of Commerce in China, he also he introduced Morgan sports cars to China, WAKE Drinks, founded theBritish Business Awards , The British Motorsport Festival, EO Beijing , and was the interim CEO ofLotus cars



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