Reputations take years to build and can be destroyed in minutes. Paul Hourihane (http://www.linkedin.com/in/paul-hourihane-2824a4) of RemarkAsiaPacific (http://www.remarkapac.com) explains the 6 aspects of a reputation, and also how the CX Academy (https://thecxacademy.org) is training staff on how to deliver action which exceeds the adverts.
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Jim James (http://www.linkedin.com/in/jamesjim) is the Founder and Managing Director of the EASTWEST Public Relations Group (http://www.eastwestpr.com/) . He recently returned to the UK after 25 years in Asia where he was an entrepreneur. Whilst running EASTWEST PR, he was the Vice-Chairman (https://www.britishchamber.cn/) of the British Chamber of Commerce in China, he also he introduced Morgan (https://www.morgan-motor.com/) sports cars to China, WAKE (http://www.wakedrinks.com/) Drinks, founded the British Business Awards (https://www.britishbusinessawards.cn/) , The British Motorsport Festival, EO Beijing (https://www.eonetwork.org/) , and was the interim CEO of Lotus cars (http://www.lotuscars.com/)
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