Overcoming trust anxiety is a central part of mapping out the customer journey and in this episode I share what I learnt from how one company fixed a broken MacBook Air. The company is e-Fix (https://www.macbook-repairs.co.uk/pages/select-issue) and frankly I recommend both their practice and their service.
I mention some customer journey mapping tools including:
https://creately.com/
totango.com (http://www.totango.com/)
miro.com (http://www.miro.com/)
SEMrush.com (http://www.semrush.com)
Buzzsprout - Let's get your podcast launched! (https://www.buzzsprout.com/?referrer_id=789448)
Start for FREE
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Support the show (https://lovethepodcast.com/Unnoticed)
Subscribe to my free newsletter
https://www.theunnoticedentrepreneur.com/